With the United States in the midst of the COVID pandemic, a lot of Americans are having to choose between food or paying their student loan bills.
If you have been receiving phone calls from Waypoint Resource Group, you likely have an unpaid debt that is hanging over your head.
It also means this debt collection agency has opened a collections account on your credit report.
Waypoint Resource Group is unpleasant to deal with, but their entry on your credit report can mean trouble for your credit score.
Having collection accounts on your credit score is incredibly damaging to your credit health. Future lenders are able to see any collection accounts on your credit report and can deny you loans based on your history.
That is why it is important to remove any negative entries to ensure that you can make large purchases down the line.
What Is Waypoint Resource Group?
Originally founded in 2012, Waypoint Resource Group, LLC is a medium-sized debt collection company that is currently headquartered in Round Rock, Texas.
They collect debts mainly from automotive lenders, telecommunication providers, utility providers, and healthcare providers.
While you may initially think that Waypoint Resource Group is a scam, they are, in fact, a legitimate business.
However, this does not mean that they are pleasant to work with.
Waypoint Resource Group currently has about 430 complaints filed against them with the Consumer Financial Protection Bureau (CFPB) and about 170 complaints with the Better Business Bureau (BBB.org)
These complaints are in regard to harassment, inaccurate reporting, and failure to validate debt information, all in direct violation of the Fair Debt Collection Practices Act (FDCPA) consumer protection laws.
If you experience any of these things while working with Waypoint Resource Group, you may consider filing a complaint as well.
Steps to Remove Waypoint Resource Group from Your Credit Report
A collection entry can cause your credit score to drop by as much as 100 points if you leave it unchecked.
That is why it is important to remove the entry as soon as possible.
These are the essential steps to take to remove Waypoint Resource Group from your credit report:
Ask for a Goodwill Deletion
If you have already paid the debt in question, you may be able to still have the collection entry deleted from your credit report.
You can do this by asking Waypoint Resource Group for a goodwill deletion.
A goodwill deletion is when you request to have a collection account removed from your credit report after you have given in to a debt collector’s demands.
You can ask Waypoint Resource Group for a goodwill deletion by writing a letter that explains why you were late on your payments and why you would like the account removed.
You should mention any change in circumstances that may have contributed to your debt, such as a layoff or illness.
You should also mention why you would like the account removed.
Always remember to be sincere and polite in your letter. If you write an entitled and demanding letter, Waypoint Resource Group will likely ignore your request.
Write a Debt Validation Letter
Did you know that one in five Americans has credit report errors? That means some of the information on your credit report may not belong to you.
When a debt collector contacts you about payments, it is important to verify the debt actually belongs to you. Otherwise, you may be footing the bill for someone else’s debt.
Write Waypoint Resource Group a letter that requests that they validate your debt, otherwise known as a debt validation letter.
This is a letter that asks them to verify certain pieces of information, such as the name on the debt, the total amount, and the date of debt acquisition.
We recommend you send it via U.S. Certified Mail, effectively constructing a paper trail for your protection. NEVER agree to anything a debt collection company says on the phone.
This is a time-sensitive step, and most companies have a 30-day verification policy. If you wait more than 30 days after Waypoint Resource Group first contacts you, you may not get a response.
Waypoint Resource Group should respond with documents meant to prove that the debt is accurate and belongs to you.
Go through each page with a fine-toothed comb and note any information that seems off to you.
If you find anything that contradicts your information, you can submit a dispute with the major credit bureaus.
They will investigate and delete the entry if they find that Waypoint Resource Group’s entry was inaccurate.
This can prevent you from paying the debt altogether.
Make a Pay-For-Delete Agreement
If you are unable to get the entry removed due to inaccurate reporting, your next step would be to negotiate a settlement with Waypoint Resource Group.
This can be done in the form of a pay-for-delete agreement. A pay-for-delete settlement is a relatively straightforward concept.
It is essentially where you agree to pay Waypoint Resource Group for a portion of the debt in exchange for the deletion of the collection account from your credit report.
Some collection agencies are hesitant to make this deal, but they may give in if they are truly desperate for your payment.
To get started, offer to pay Waypoint Resource Group half of your total balance.
Work with them to come to a compromise, and make sure they are agreeing to remove the account instead of changing the status of the account.
Once you strike a deal with them, make them send you a written document that details the terms.
Don’t pay Waypoint Resource Group until you get this document and approve of the language.
After you make your first payment, wait 30 days before checking your credit report.
If you notice that Waypoint Resource Group still appears as an entry, reach back out to them and remind them that they aren’t upholding their end of the bargain.
Work with a Professional
If you find that you aren’t getting anywhere with a debt collector, it may be worth it to hire a credit repair company to step in.
A credit repair company can help you remove any negative marks on your credit reporting by communicating and negotiating with Waypoint Resource Group directly.
In addition to removing dings on your credit report, credit repair companies can help you improve your credit in other ways.
They understand the ins and outs of the debt collection industry and are skilled at negotiating with companies like Waypoint Resource Group.
It is important, however, to work with a reputable company to ensure you are getting your money’s worth.
They have had success in dealing with companies like Waypoint Resource Group and have helped countless customers get their credit reports back on track.
Waypoint Resource Group Contact Information
Here’s a little contact information on this receivable management company:
- Headquarter Address: 301 Sundance Pkwy, Round Rock, TX 78683
- Mailing Address:O. Box 8588 Round Rock, TX 78683
- Phone Number: (866) 447-4163
- Website: waypoint.com
- May Appear As: Trellis Company or Trellis Holdings
Dealing with Waypoint Resource Group
No one enjoys dealing with debt collectors, but it is worth it to get rid of damaging accounts on your credit report.
By taking the proper steps before you make payments on your debt, you can ensure that Waypoint Resource Group is deleted from your credit report once and for all.
I want to help you boost your credit score and achieve your financial goals.
For tips and guides on how to improve your credit score, be sure to check out some of my popular articles to learn more.
As a general disclaimer, the information in the article is not meant to substitute as legal advice.