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Verizon Collections & How To Get Rid of Them for GOOD

Most of you are probably reading this because you have a bill that’s gone into Verizon collections.

The first thing you need to find out is if the collection has been reported on your credit report. If you haven’t already, pull a current copy of your credit report and check it out.

If you have taken a look at your credit report and you don’t see the Verizon collections, it’s important that you call them and pay the bill ASAP before it’s reported on your credit report.

Once it’s been reported it can be difficult (not impossible) to remove the negative entry.

How To Get Verizon Collections Off Your Credit Report

Here are the steps to remove Verizon Collections from your credit report:

Verify That Verizon Is Handling The Collection

Now, let’s say that the debt collection has already been reported on your credit report.

In this case, it’s important to know if the collection is being handled by Verizon’s internal collection department or if it’s been sold to a third party collection agency.

If it’s an old bill, it’s possible that it’s been sold to another collection agency. Again, check your credit report to see who is listed as the creditor.

Depending on if the collection is being handled by Verizon or with another agency, you can use the following steps to remove the collection from your credit report.

Request A Goodwill Adjustment From Verizon’s Collections Department

If the collection is still being handled by Verizon, your first step should be to contact the Verizon collections department and ask that they give you a goodwill adjustment.

Basically, you want to explain to them why the bill wasn’t paid on time and if they would consider removing the collection from your credit report out of goodwill.

I know this sounds like a long shot, but it actually works quite often as long as the bill has been paid in full. If the bill hasn’t been paid, continue on to the next step.

Offer To Pay For The Collection To Be Deleted

This step works best if the collection has been sold to a third-party collection agency but it can also work with the Verizon collections department. Also, this step only works if you haven’t paid for the collection.

Basically what you want to do is offer to pay the debt in full if they agree to remove the collection entry from your credit report.

The important thing here is that you get everything in writing. An email is fine too. This technique works amazingly well because all they really care about is getting paid. You can see why this works especially well with third-party collection agencies.

Also, if the collection is really old there are other things to consider so check out my article on paying old collections.

Get Professional Credit Help

When the first two steps haven’t worked in getting the collection removed from your credit report, you should consider having a professional remove the collection.

For this, I suggest you check out Lexington Law. They’ll take care of you. Check out their website.

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  1. Hi Ryan,

    I have a Verizon collections listed on my credit report – I had Direct TV with Verizon services a few years ago. I cancelled the services in late 2013/early 2014. I believe that the bill for both services came in one bill from Direct TV. I did have a late payment, but when I cancelled the services I paid everything off. I called Direct TV to make sure everything was taken care of and that I had a $0 balance and they confirmed that I did. I also called Verizon to make sure things were good on their end and they also confirmed a $0 balance. I ended up getting a bill from Verizon. I called both places back and no one could figure out where that balance came from. It is now in collections and I believe it was sold to a third party. I would have no problem paying this if it was valid, but it is not and Verizon will not help me so I’m at a loss of what to do. Do you have any suggestions?

    Thank you so much!

  2. I have only ever had sprint or tmobile for cell service. I checked my credit report today and it shows a 615$ debt for verizon wireless sold to pinnacle back in 2014?!?! How the hell is this even possible? Verizon is no help whatsoever

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