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How to Remove Capital One Collections From Your Credit Report

In order to remove a Capital One collections on your credit report, you first need to know who currently owns the debt.

In other words, has Capital One sold the debt to another collection agency or is the debt still with Capital One.

Steps To Removing Capital One Collections From Your Credit Report

capital one logoYou can find out who owns the debt by getting a current copy of your credit report and taking a look to see who is listed as the creditor on the entry.

If the debt is listed as a “Charge Off” it’s more than likely been sold by Capital One to another collection agency.

In this case, you want to follow steps to remove a charge off from your credit report.

If the entry is listed as a “collection” or it’s simply late, you’re more than likely going to have to deal with Capital One.

Either way, here are the steps you can follow to get the collection removed from your credit report:

1. Request a Goodwill Adjustment

Your best bet for getting the collection removed from your credit report is to contact Capital One and ask that they remove the collection out of goodwill.

You should write them a letter that states why you were late on the account (job loss for example) and asks if they would kindly remove the entry.

It’s important to keep in mind that this will only generally work if you’ve already paid the debt and there is no outstanding balance owed.

2. Pay to Delete the Capital One Collections

When you’re unable to request a goodwill adjustment because the account isn’t current and there is still money owed, your next step should be to offer to pay the debt in full if they, in turn, agree to remove the negative entry from your credit report.

This method works best if the collection account has been sold to a 3rd party collection agency other than Capital One.

That said, there is no harm in trying this method with Capital One. It’s definitely worked in the past.

If these steps are seeming like too much for you to handle on your own,
we recommend seeking professional help from Lexington Law.

Ask Lex Law for Help

3. Dispute the Collection

If you’re unsuccessful in getting the Capital One collections removed by using step 1 or step 2, you might want to consider disputing the collection.

This works only if the entry has incorrect information listed on your credit report.

When you’re considering disputing the Capital One collections, take a look at the entry on your credit report and verify that all information is accurate.

If there is anything inaccurate on the entry, you should dispute it with all three credit bureaus.

The credit bureaus will investigate the dispute and if they are unable to verify the correct information, it will more than likely be removed.

4. Have a Professional Remove It

Lastly, if you’re the type of person who would rather have a professional handle it and just be done with the whole thing, I suggest you check out Lexington Law.

They’ll take care of you. Check out their website.

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  1. I found your blog today through a search. I am going through a credit card collection now. I charged a balance of $5k a couple of months ago and now I’m out of work (along with other financial obstacles). The collection agency for the credit card called today. She asked what my intentions were with the balance. I asked for her last name and she would not give it. Then she became real rude with me and said the account will be charged off. I became real defensive with her but thanks to your information, i will now request they send everything in writing. Luckily I have not made any deals over the phone so I have the leverage, my money. Thank you.

  2. Not that I’m totally impressed, but this is a lot more than I expected when I stumpled upon a link on SU telling that the info here is quite decent. Thanks.

  3. hello,
    I have a couple item on my credit report that are scheduled to be removed in the next month. I was told that if you haven’t made contact with the creditor or disputed anything it will be removed. Is that true or what do I need to do?

  4. Hi Ryan,
    I settled in 2006 with some creditors and just this year I received two bills from Capital One saying that I owe them money. I checked my credit report and the two accounts were charged off. I settled with Cap One by phone and autorized the settlement payments. I do not have settlement letters but I do have copies of the of the bank transactions and of the e-checks.
    What can I do since this transaction occured in 2006 and the CC company never reported the settlement and wants money again?

  5. I am in the process of finalizing settlements on 13 accounts with 6 banks. While not using the phone to do this, in my case doing it by registered mail, as much sense as that makes, would have been a full-time job, taken twice as long, and cost a lot more.
    In most cases, by the time I got to the right escalation person, they were actually friendly and helpful. One even told me her husband was going through the same thing, the way she described it, I did not doubt this.

    All in all, my average is about 53%. There has been no trouble with wire transfers, and all are following through with letters indicating completion of the settlement.

    Since I found this blog through a search on Cap One: they are the holdout, and as I am reading nearly everywhere, they are without a doubt absolutely the most difficult to work with.

  6. I didn’t take alimony from my ex husband in exchange for him taking the bills. Then he declared BK and they all came after me. When I tried to dispute this the companies said the divorce decree was issued by the state and they were protected by federal laws. Is this true? How can I get these marks off my record?

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