Have you noticed a company called Phoenix Financial Services on your credit report?
If you have, this has probably been accompanied by phone calls from them to collect on a debt.
Collection accounts on your credit report can have a significant negative impact on your credit score for up to seven years.
You may even be turned down for loans and credit cards because of it.
Collection accounts are a negative mark on your credit report, and it is important that you remove them as soon as you can.
This means negotiating with the debt collector, which many people don’t know how to do.
If you are interested in removing Phoenix Financial Services Collections from your credit report, check out our article below for a full how-to guide on how to clean up your report and boost your score.
What is Phoenix Financial Services?
Originally founded in 2014, Phoenix Financial Services is a small debt collection agency out of Indianapolis, Indiana and is not a scam.
They specialize in collecting debts from things like medical bills, student loan debts, and government obligations.
They may be listed on your credit report under a variety of names including ‘phnx finan’, ‘phoenix financial’, ‘phoenixfinancialsvcs’, or ‘phoenix pendrick.’
Despite only being six years old, Phoenix Financial Services’ complaints range in the high levels.
There are roughly 950 complaints filed with the Consumer Financial Protection Bureau (CFPB) and over 300 with the Better Business Bureau (BBB.)
The majority of these complaints are in regard to harassment, failure to validate debts, and inaccurate reporting all of which are in violation of the Fair Credit Reporting Act (FCRA) and the Health Insurance Portability and Accountability Act (HIPAA).
Most debt collectors have complaints against them, but Phoenix Financial Services certainly has more than average.
How to Remove Phoenix Financial Services from Your Credit Report
The only way to prevent extensive damage from Phoenix Financial Services to your credit report is to remove their entry as soon as you can.
Here are the fundamental steps to take to remove Phoenix Financial Services from your credit report and get your credit score back on track.
Ask for a Goodwill Deletion
If you have already paid the debt to Phoenix Financial Services, you may be worried that you don’t have any bargaining power. That is not the case.
You may be able to get the collection entry removed from your credit report by asking for a goodwill deletion.
A goodwill deletion is when a debt collection agency deletes an entry from your credit report out of goodwill.
A debt collector is more likely to grant you a goodwill deletion if the debt is paid, and you are in good standing with your current creditor.
In other words, if Phoenix Financial Services is able to see that this was a one-time occurrence, they may be willing to wipe the slate clean.
In order to request a goodwill deletion, you will need to write a letter to Phoenix Financial Services and explain the reason for your late payment.
If a debt collector is able to see that you were going through a hard time and simply couldn’t make the payment, it may inspire sympathy.
You should also let them know why you would like the entry removed, such as wanting to qualify for a mortgage or a car loan.
If you are apologetic and sincere, you may be able to get your way.
Request Debt Validation
Goodwill deletions aren’t always possible, which is when you can try to get the debt deleted on a technicality.
You can do this by checking for inaccurate or incomplete information through a debt validation request.
Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request that Phoenix Financial Services confirm that the information of your debt is correct.
This process can identify if there is any inaccurate information tied to your debt.
It isn’t uncommon for information to get lost as it moves from the original creditor to Phoenix Financial Services.
That is why it is important to verify the information as soon as you can.
To request debt validation, you will need to write a debt validation request letter.
This is a formal request for Phoenix Financial Services to confirm various details of your debt, such as the name, date, and amount of the debt.
It is crucial that you send this letter within 30 days of the first contact with Phoenix Financial Services. If you don’t, they may ignore your request.
After you send the debt validation letter, Phoenix Financial Services should return with information that supposedly proves that the debt belongs to you.
Make sure to comb through this information and note anything that seems inaccurate.
If their information doesn’t line up with what you have, you can file a complaint with the three major credit bureaus.
By law, Phoenix Financial Services is required to remove the entry, and the debt is to be dismissed.
Make a Pay-For-Delete Agreement
If Phoenix Financial Services has all the correct information about your debt, your next option is to make a pay-for-delete agreement.
A pay-for-delete agreement is when you agree to pay a portion of the debt in exchange for Phoenix Financial Services to stop reporting it to major credit bureaus.
This is often a long shot, but it can work if you and the debt collector are desperate enough to come to a solution.
First, you will need to negotiate a settlement in writing with Phoenix Financial Services. Start by offering to pay half of the total balance in exchange for deletion.
Phoenix Financial Services offers an online portal making it easy to submit your online payment.
Work with them until you both come to an agreement that you are happy with. Tell Phoenix Financial Services to send you the full agreement in writing.
If they agree to a deal over the phone but refuse to send it in writing, they are likely not going to comply with the terms of the agreement.
After you get the contract and approve it, make your first payment to Phoenix Financial Services.
After 30 days, check your credit report to see if the entry is still there. You should find that Phoenix Financial Services has deleted their entry.
If it remains, reach back out and remind them of your arrangement.
Hire a Credit Repair Company
If all else fails, you can always hire a credit repair company to clean up your credit report.
A credit repair company helps people remove incomplete, inaccurate, or fraudulent entries from their credit reports.
They can also look at your current financial habits and let you know where you can improve.
Ultimately, their goal is to help you get your credit back on track without ever having to deal with a collector like Phoenix Financial Services.
Not all credit repair companies are created equal, which is why it is important to work with one that you know is legitimate.
Personally, I recommend working with Lexington Law to improve your credit report.
They are experts in dealing with companies like Phoenix Financial Services and can challenge any entries that are dragging your credit score down.
Can Phoenix Financial Sue Me?
The most common question asked is, “Can a debt collection agency sue me?”
The answer is yes, however, there are consumer protection laws that prevent any company from filing a lawsuit against you without notifying you first.
Phoenix Financial Contact Information
Here’s a little contact information on Phoenix Financial Services, LLC:
- Mailing Address: PO Box 361450 Indianapolis, IN 46236
- Phone Number: (855) 342-6567
- Website: www.phoenixfinancialsvcs.com
Dealing with Phoenix Financial Services
With the United States struggling under the weight of the global pandemic, COVID, more and more Americans are having to make the choice between food and paying bills.
Dealing with debt collectors is no one’s idea of fun, but handling them promptly can help you prevent extensive damage to your credit score.
Phoenix Financial Services is a daunting collector, but you will be happy that you removed their account when your credit score improves.
Ultimately, cleaning up your credit report is an excellent way to boost your score and achieve your financial goals.
I am committed to helping you improve your credit score so that you can achieve your goals and regain financial freedom.
As a general disclaimer, the information in this article is not meant to substitute as legal advice. Please seek legal counsel from a law firm should your situation warrants.