Nelnet – or the National Education Loan Network – is a Nebraska-based student loan company which services roughly 20% of all student loan payments funded through the Department of Education.
But you’re not here to find out random facts about them. You’re here to find out how to remove Nelnet collections or late payments from your credit report.
How to Deal with Nelnet on the Phone
The first thing they’ll do is call you. This is because phone calls aren’t often recorded so there’s usually no proof if they use unethical tactics to make you repay your student loan debt.
So the first thing you should do is tell them that you’re aware of your rights under the Fair Debt Collection Practices Act so they don’t call you at work or wildly inappropriate times (such as the middle of the night). Essentially, the Act says they’re not allowed to harass you so it benefits you to let them know that you’re aware of that.
Your next move should be to tell them that you want to continue the dialogue via mail. The reason for this is that you want them to be in a position where you have proof of every single interaction with them. Sure, you could record your phone calls – but mail (whether electronic or physical) remains the simplest and most effective way to collect evidence on them.
How to Deal with Nelnet via Mail
Next, send them an email or letter requesting that they send you a debt validation report. Ideally, you’d do this right after their call: You only have 30 days from the their initial contact in which to do this.
If you don’t know how to get started with that, check out this debt validation letter template.
Once they receive your request, they’ll have to waste time finding proof of your debt. If you’re lucky they won’t be able to find it and they’ll have to remove the collection or late payment from your credit report.
If this didn’t work, you still have other options.
Offer to Pay Off Some of the Debt
One technique you can try is to offer to pay off some of the debt if they agree to remove the collection (or late payment) from you credit report. When using this technique, make sure you get everything in writing before writing them a check. That’s another thing to remember: never give them access to your bank account, but rather, write a check.
Hire a Professional
If offering to pay some of it back doesn’t work, it might be time to hire a professional who knows how to remove Nelnet collections from your credit report.